Refund Policy.
Digital downloads can be difficult to return after access has been provided. This is an editable policy template, not a statement of jurisdiction-specific consumer rights.
Owner details to complete: [Business legal name] · [Business address] · [Support email] · [Effective date]
Digital download orders
Add your business’s actual refund and cancellation terms for digital files, including when access is considered provided. Verify these terms against the rules that apply to your business and customers before launch.
If a file is missing or does not work
Customers should contact [support email] with their order reference and product name. Describe how you will investigate access issues, send a corrected file, or otherwise resolve the issue.
Duplicate or incorrect orders
Explain how customers can report a duplicate charge, accidental purchase, or product that differs from its description, and the steps your business will take.
How to contact us
Replace this line with your support email and expected response timeframe. Do not request card numbers by email.
Replace bracketed placeholders, verify every description against your actual business practices, and update this document when your products, providers, or policies change.